SEW-Eurodrive has expanded its field service department and is growing its service offering with the addition of value-added services, such as vibration and oil analysis. “Normally we carry out a visual inspection to determine the condition of a gearbox or power pack. Now we can pinpoint a specific bearing or gear component within the unit that is starting to fail and identify whether or not the oil is in a usable condition,” says department head, Eben Pretorius. The advantage for customers is that they are made aware of potential problems or imminent failures, and can plan corrective actions around their normal shutdown periods. This approach is less disruptive to their businesses, and more cost-effective than unscheduled or unplanned downtime. The value-added services are applicable to SEW’s extensive geared motor and industrial gear product ranges.
The Field Service Department has grown significantly in the past year. The company has completed a major project for an automotive manufacturer that has extended its plant for the assembly of its latest model. It is currently busy at another automotive manufacturer, upgrading its entire plant with innovative, safe and energy-efficient concepts and products from the company’s comprehensive modular system of drive elements. SEW-Eurodrive’s field service department is available 24/7, and provides support in 23 African countries. Its large local stockholding enables it to respond quickly to breakdowns and critical situations.
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